To find a physician or for questions   903-676-1000

Visitor information

For the safety of our patients and employees, we are limiting visitors at this time. Below are the times and information for units.  After 6 p.m. all visitors must enter through the emergency room (ER) entrance. Any exceptions to this visitor policy will be made on a case by case basis.

  • ER patients may have one visitor at a time.
  • COVID-19 patients:
    • For safety reasons, visitation on COVID-19 unit is limited to 10 a.m. - noon.
      • Med Surge Floor – visitor may check with nurse’s station to obtain all appropriate personal protective equipment (PPE) to visit their loved one.
      • ICU Unit – visitor may call the nurses station at 903-676-2180 to obtain access to the unit and all appropriate PPE.
  • Non COVID-19 and Non ICU patients may have one visitor during regular visiting hours between 6 a.m. to 7 p..m. Visitor may change throughout the day.
  • Non COVID-19/ICU patients may have one visitor from 10 a.m. – noon and/or 4 p.m. – 6 p.m. Please call the nurses station at 903-676-2180.
  • Delivering mothers may have one companion for duration of the patient’s stay. Visitor may change throughout the patient stay.
  • Patient with disabilities such as altered mental status, physical, intellectual or cognitive disability, communication barriers or behavioral concerns, who need assistance from a support person due to the specifics of their disability, will be permitted to have such an individual with them. Support persons will be required to comply with safety measures as directed by the facility.

Visitors at all facilities will be screened before being given access to the facility and they must be masked upon entering the facility. Visitors should remain with the patient.

Phone and video calls to patient are welcome and encouraged. 

To call a patient room, please call 903-676-1000 and you must be able to provide the patient’s first and last name.

UT Health East Texas Physician Clinics are also limiting visitors due to COVID-19. Please see the clinic visitor policy.